Personalization APIs

A complete suite of APIs that integrate with your existing assets

maya.ai brings enterprises the power to create personally relevant experiences for customers. Through one single API,
the Choice API. It provides a TasteMatch score between a customer and a set of merchants, based on tastes.

With the Choice API, enterprises can

Combine offline and online behavior. Deliver consistent, unified engagement experiences to customers

Understand a customer’s current context and intent during digital engagement

Improve the quality of engagement based on customer feedback

Track and assess the quality of engagement at a portfolio level. Across different test segments

Feature 1

Real-time
recommendation

Engage your customers with personalized and contextually relevant recommendations. On all your digital assets

Recommend top offers in any given category like dining, retail, travel
Recommend a mix of offers across themes and categories
Filter recommendations by location, city, category or attributes
Identify customer location and rank recommendations based on requests and geocode
Improve personalization with real time machine learning after each interaction

APIs to recommend
in real-time

Taste API – Deliver a customer-taste attribute match score. In real time
Campaigns API – Launch AI-curated campaigns on demand. Integrate with your execution systems for minimal manual intervention
Engage API – Integrate with any digital asset to immediately deliver personalized recommendations
Behavior API (coming Soon) – Derive connections between taste attributes and portfolio metrics to build a dynamic management information system

Feature 2

Customer experience

Create rich and engaging customer experiences on all your digital assets

Let customers interact with recommendations
Explain recommendations
Display interaction history
Display recommendation details to help customers decide

APIs to personalize
customer experiences

Merchants API (coming soon) – Curate content for merchants to display choices across digital assets

Engage Maps API (coming soon) – Display personalized recommendations on a map interface to simplify travel for every customer

Itinerary API (coming soon) – Deliver personalized itineraries for multiple destinations

Taste Collection API (coming soon) – Optimize the first few interactions with a customer to begin personalization. Ideal for cold-start engagements

Statements API (coming soon) – Generate interactive statements that deliver lifestyle management insights and advice

Feature 3

Performance tracking

Effortlessly track quality engagement levels. At all levels

Get automated reports on key customer engagement metrics. At customer, merchant and overall level
Track history of offer recommendations to customers

APIs to track performance

Suggested Merchants API – Deliver a feed of recommended merchant partnerships with accurate sizing of impact on offer portfolio

Results API – A data feed to track performance of all your campaigns

maya.ai can be deployed on a multitude of channels.
Across all your customer touchpoints.

Supported channels

Internet banking

Mobile banking apps

Widgets

Chatbots

Concierge

Payment wallets

Speak to our AI-personalization experts today

To know more or for a free demo, fill out the form.

Let’s get started

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Personalization APIs