In today's world, where every customer interaction is a potential goldmine, banks are scrambling to deliver personalized experiences that set them apart from the competition. But what does personalization really mean in the context of banking? It's about understanding...
banking personalization
Recent Articles
#CountryInFocus: What you should know about banking personalization in South Africa
Banking personalization in South Africa Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These are not numbers that can be ignored. Banks that are...
The Future of Personalization and Five Emerging Trends
“We're in [an] incredible age where new brands are making people's lives easier, more convenient, more personalized.” Angel investor Aileen Lee – and the person who coined the term ‘unicorn’ – sums up the future of business in one simple sentence. With the evolution...
Tsaheylu and four myths about bonding in the financial world
Tsaheylu, in the language of the Na’vi, means bond. (Sounds unfamiliar? It is the language spoken in the 2009 sci-fi film, Avatar!) With Tsaheylu, Na’vis - the people of the Pandora biosphere - can use their cute tails to connect with the life around them. They...
Five trends to follow from India’s fintech industry
Have you watched the latest Netflix sensation, Inventing Anna? It follows protagonist Anna Delvey’s quest for power, money, and fame. With a dash of personal and financial deception. And no one is spared: from socialites and hotels to banks and New York’s finest...
The #CountryInFocus Overview: Banking in Southeast Asia
Today’s banking customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. And in the wake of the pandemic, digital wallets and neobanks have stepped in to fill in these...
#CountryInFocus: What you should know about banking personalization in Turkey
Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These are not numbers that can be ignored. Banks that are early adopters to the age of relevance can be part...
#CountryInFocus: What you should know about banking personalization in Ghana
Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These are not numbers that can be ignored. Banks that are early adopters to the age of relevance can...
#CountryInFocus: What you should know about banking personalization in Bahrain
Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These are not numbers that can be ignored. Banks that are early adopters to the age of relevance can...
#CountryInFocus: What you should know about banking personalization in Kenya
Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These are not numbers that can be ignored. Banks that are early adopters to the age of relevance can...
Why should banks create personalized omnichannel experiences?
Customer communication can be a hit or miss. Over the past decade, more channels have emerged than ever. This resulted in a number of unprecedented ways to reach the customer at a moment’s notice. Wham, bam, hit every customer with spam Enterprises incessantly market...
#CountryInFocus: What you should know about banking personalization in Thailand
Banking personalization in Thailand Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These are not numbers that can be ignored. Banks that are early...
#CountryInFocus: What you should know about banking personalization in Vietnam
Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These are not numbers that can be ignored. Banks that are early adopters to the age of relevance can...
#CountryInFocus: What you should know about banking personalization in Singapore
Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These numbers cannot be ignored. Banks that are early adopters to the age of relevance can be part of an 800...
#CountryInFocus: What you should know about banking personalization in Saudi Arabia
Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These are not numbers that can be ignored. Banks that are early adopters to the age of relevance can be part...
#CountryInFocus: What you should know about banking personalization in India
Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These are not numbers that can be ignored. Banks that are early adopters to the age of relevance can...
#CountryInFocus: What you should know about banking personalization in Indonesia
Today’s customers are digital natives. Irrelevance annoys them. Studies show that 85% expect personalized services, while 67% expect personalized experiences. These are not numbers that can be ignored. Banks that are early adopters to the age of relevance can...